Help Centre

Everything you need to get the most out of MediaGenie.

Getting started in 3 steps

Copy any video URL from YouTube, TikTok, Instagram, Facebook or another platform.

Paste it into the bar at the top of your library and click Save. The title and thumbnail appear automatically.

Organise with folders, tags and favourites — your library, your way.

What the icons do

Favourite

Mark a video as a favourite for quick access. Favourites appear in their own tab in the sidebar.

Edit

Edit the title, add notes, or manage tags for any saved video.

Move to folder

Move a video into an existing folder or create a new one on the spot.

Copy link

Copy the original video URL to your clipboard with one click.

Open

Open the video directly on its original platform in a new tab.

Search your entire library by title, URL, notes or tags. Use # to search by tag.

List view

View your library as a compact list — great for large collections.

Grid view

View your library as a medium grid with thumbnails.

Large grid

View your library as a larger grid — thumbnails front and centre.

Sidebar toggle

The ◀ ▶ arrow in the toolbar shows or hides the sidebar, giving you more space to browse your library.

Bulk select & delete

Tick the checkbox on any video card to select it — even just one. Once selected, a bulk action bar appears at the top — use it to favourite, move or trash your selection. This is how you delete a video.

Frequently asked questions

YouTube, TikTok, Instagram, Facebook, Pinterest, Twitter/X, LinkedIn, Vimeo, Twitch, Reddit and more. If a URL doesn't auto-detect, it'll still save with the link and favicon.

Preview (Try it): up to 10 saves, stored on this device only — no account needed.

Free account: up to 100 saves, synch to the cloud to access your library across all your devices.

Pro: unlimited saves, everything in Free, plus Founder pricing locked in for life if you subscribe early.

Never. Your saves stay safe. If you cancel Pro and have more than 100 saves, the oldest ones become read-only — you can still view and delete them, but not edit or add new ones. As soon as your total drops to 100 or fewer, full access returns automatically.

Your test saves are stored in your browser's local storage and should migrate automatically when you sign in. If they didn't appear, make sure you signed up in the same browser where you saved them.

You can cancel anytime through your billing portal (managed by Paddle). Click your avatar in the top right → Manage Subscription. You'll keep Pro access until the end of your billing period.

We offer a 14-day money-back guarantee. Email info@geniesuite.pro or visit paddle.net to look up your order.

Email info@geniesuite.pro and we'll take care of it promptly.

We're always happy to help. Email info@geniesuite.pro and we'll get back to you as soon as we can.