Support

We're here to help

Questions, feedback, or something not working as expected? Reach out and a real person on the MediaGenie team will get back to you.

The fastest way to reach us. Include screenshots or a link if it helps.

We aim to reply within one business day, Monday to Friday.

Pro users get priority replies.

Subscription changes, refunds, or data export requests — just ask.

Have a feature request? We read every message and ship often.

Prefer one-tap email?

Open your mail app with a fresh message to our team.