MediaGenie is operated by Samantha Deans, an individual sole trader based in Portugal ("we", "us", "our"). When you use MediaGenie or subscribe to MediaGenie Pro, you're entering into an agreement with Samantha Deans, trading as MediaGenie. You can reach us at info@geniesuite.pro.

Refund Policy

Last updated: 22 May 2026

1. 14-day money-back guarantee

If you're not happy with your MediaGenie Pro subscription, you can request a full refund within 14 days of your initial purchase or renewal. We want you to use MediaGenie because you love it — not because you forgot to cancel.

2. How to request a refund

Refunds for MediaGenie are processed by our payment provider, Paddle, who acts as the Merchant of Record for all our orders. To request a refund:

• Visit paddle.net and look up your order using the email address you purchased with, or
• Email us at info@geniesuite.pro and we'll help arrange it with Paddle.

3. After the 14 days

Outside the 14-day window we don't offer pro-rated refunds for partial months or years, but you can cancel your subscription at any time and you'll keep Pro access until the end of your current billing period.

4. Exceptional circumstances

If something has genuinely gone wrong — a service outage, a duplicate charge, an accidental renewal — please reach out to info@geniesuite.pro and we'll work with Paddle to put it right, even outside the standard refund window.

5. Contact

Questions? Email info@geniesuite.pro.